Signed, Sealed, Delivered...
So, your customer's part status says 60.
This could mean a few different things depending on a few details. Let's look at each one.
1) If your customer's order is for PICKUP:
You can call or Skype to the branch desk to see if the part is ready for pickup. If they do not answer, leave a message on Skype and let the customer know that the branch will call them when it's ready for pickup.
This option is also applicable if the branch confirmed the order into status 60 on the same day as the customer calls. Keep in mind which branch it shipped from/where it's going for pickup as it may not be the same branch.
2) If your customer's order is to be SHIPPED OUT and was confirmed today:
You can let the customer know that their order will ship today and give them the standard lead time as per the freight matrix.
3) If your customer's order is to be SHIPPED OUT and was confirmed before today:
You can track the order with Canada Post/Puro/Loomis with the picklist number (found in Shift-F4 by putting an "X" on the line of the part. Give the customer the estimated date of delivery as well as the carrier that's delivering the package and their tracking number.
You can also find tracking for Loomis/Purolator shipments by putting an "X" on the line and pressing F11.