Zenergi Initial Training Review - CAM

Zenergi Knowledge Review

History Of Zenergi

When was Zenergi founded?

  • 2001
  • 2002
  • 2003
  • 2004

In your own words, what does Zenergi do?

HR & Fire Safety

What is the sickness procedure?

Who are your Fire Wardens?

Where is your Fire Assembly Point?

If you need to be contacted (at work) for an emergency you should?

  • Be contacted on the office number
  • Be contacted on your mobile

Where can you find copies of the H&S, Employee and Fire Handbooks?

How many Flex days can you book a month?

  • Unlimited if you have the hours
  • 1
  • 2

The Zen Way

If answering the phone, you should pick up after no more than

  • 3 Rings
  • 4 Rings
  • 5 Rings

In your own words, what are the important features of a successful phone call?

What should you do at the end of every call, especially negative one’s?

What font size should you use for emails?

  • 9
  • 10
  • 11
  • 12

What font type should you use for emails?

  • Times New Roman
  • Calibri
  • Tahoma
  • Comic Sans

When should you give an account more attention than normal?

Industry Knowledge

Match the correct electricity meter types to their profile classes

  • A meter with a profile class of 03
    Non Half Hourly Meter
  • A meter with a profile class of 00
    Half Hourly Meter

If a Customer's VAT status is de-Minimis, what do they pay

  • Full Rate VAT (20 %), NO CCL Charge
  • Full Rate VAT (20 %), WITH CCL Charge
  • Reduced Rate VAT (5%) NO CCL Charge
  • Reduced Rate VAT (5%) WITH CCL Charge
  • No VAT Applicable NO CCL Charge
  • No VAT Applicable WITH CCL Charge

What does FIT stand for?

Feed in Tariff

What does CCL stand for?

Climate Change Levy - The climate change levy (CCL) is a tax on industrial and commercial use of energy and was introduced on 1st April, 2001. The Climate Change levy applies to sales of electricity, coal, natural gas and Liquefied Petroleum Gas to the business and public sectors.

What is a VA School?

By law a Half Hourly meter must have a supply contract and what two other agreements in place?

Explain Half Hourly ASC

Agreed Supply Capacity on a Half Hourly Meter

Role Specific (CAM)

When should a case be raised? (You can select multiple answers)

  • If a customer calls in with a query and you answer / resolve it whilst on the phone
  • If a customer emails with a meter reading
  • If a customer has requested a New Connection
  • If the VAT on the customers invoice is incorrect
  • If the customer calls to discuss the PEP and no further contact is required
  • If the customer's meter readings haven't been used on their latest invoice

What does it mean if you have created a PEP for a customer but it is still showing as "To Send" on the Dashboard?

If you are validating the first invoice in a contract, what should you check from the previous bill?

What is even better than a contract start email?

What is the tax point date on an invoice?

  • The date the bill consumption covers
  • The date the invoice was raised by the supplier
  • The date the invoice was sent to the customer / Zenergi
  • The date the invoice was validated

What is the tolerance for the difference for a Zenergi validated invoice?

  • 5P
  • 10P
  • 15P
  • 20P
  • 25P
  • 30P
  • 35P

Select on the invoice where you would find the MD

Click where you would find the p/kwh Gas unit rate being charged to the customer and click the total invoice amount excluding VAT

What does LOA stand for and why do we need one for each customer?

How often do we request an LOA from a customer?

  • Quarterly
  • 6 Monthly
  • Annually

Which of the below is a PEP Lite

Which of the below is a normal PEP?

What is included in a PEP Max?

If a customer would like to see how much they are consuming at night, what is the best PEP to show this? (You can select multiple answers)

  • PEP Max (With HH MeterPoint PEP)
  • HH MeterPoint PEP
  • PEP Lite
  • PEP

What is Zenergi's expectation for turnaround of an invoice from Zenergi receiving it and validating it to it being sent to a customer?

  • 24 Working Hours
  • 48 Working Hours
  • 72 Working Hours
  • 96 Working Hours

When is an ECD (Emergency Contact Details) form required from the customer?

  • The Customer has a Gas supply which uses over 12,000 kWh
  • The Customer has a Gas supply which uses over 132,000 kWh
  • The Customer has a Gas supply which uses over 532,000 kWh
  • The Customer has a Gas supply which uses over 732,000 kWh
  • The Customer has a Gas supply which uses over 932,000 kWh
  • The Customer has a Gas supply which uses over 1,000,000 kWh

For CAM standard expectations, how many 'No Validation Comms' can there be at the end of a month?

  • 0
  • 5
  • 10

What does 'DEC' stand for, and when is one required?

Your Feedback

Thank you for completing the feedback questionnaire. Do you feel like you have had adequate training on everything you need to complete your job role to the best of your ability? Is there anything you would like more training on?