Geography, Duty Books, & the MACH

This course will cover the basics of the troop area geographies, the duty books, and the MACH map and CAD system.

Duty Books

Duty Books

Log On/Log Off Records 

Each book is used to record the log on and log off times for troopers, investigators, and some support staff, including dispatchers. This helps to maintain a record of who is/was on duty and when. The pages are separated by troopers and investigators and separated by shift and/or sergeant area. The Troop A book shows the road troopers assigned work areas and they are separated by shift. The investigators portion shows the area of investigation they work in. (i.e. drug vs. criminal) The Troop B book shows the road troopers sergeant areas and shifts and the investigators are separated by criminal and drug and also notes the office they work out of. Both books have a section for the troop area carrier enforcement units, K9s, CSO, and command staff as well.

Trooper Rosters 

The books for each troop area both include a complete roster of troopers and investigators for that area, as well as contact information.

ISO On Call List 

Both books include a list of who is the On-Call sergeant for ISO. The two troop areas handle On-Call duties differently although both have On-Call sergeant lists. Once the sergeant is contacted they will usually, but not always, contact the appropriate investigator(s). In some circumstances, they may request you to call out an investigator. It is important to have as much detail as possible, and do not be surprised if they call you back, as they may have been sleeping, and will need the information repeated once they are fully awake.

SWAT Information 

The books have a page that shows the Alpha SWAT team roster. It also shows the list of negotiators for Troop A and Troop B and their contact information. This section also includes instructions on how to page out the SWAT team should it be requested.

Signal & NDOT Contact Information 

The Troop A duty book includes a list of state intersections where the signals (traffic lights) are the responsibility of the state signal tech for the area and their contact phone numbers.

Select the information you can find in the duty books.

  • NDOT Signal List
  • Abelardo's Take Out Menu
  • ISO On Call List
  • Offense Code List
  • Trooper Rosters

Troop A Geography

Counties & Work Areas

Troop A is compromised of the following counties: 

1. Cass*

2. Dodge

3. Douglas

4. Sarpy

5. Washington

*Cass is split and southern half belongs to Troop H*

County Sheriff Offices 

Each county has its own Sheriff department. They are located:

Cass-Plattsmouth

Dodge-Fremont

Douglas-Omaha

Sarpy-Papillion

Washington-Blair

Troop A Work Areas 

Troopers are assigned to work areas for their shift in an effort to help maintain effective coverage of the entire troop area. The work areas are; Fremont, Blair, I80, West, and South.

Here is what is covered in each area:

  • I80: Self-explanatory.
  • South: Sarpy County and Cass county (generally to Highway 1 is as far as they go, but we can go farther south).
  • West: Douglas County
  • Fremont: Dodge County
  • Blair: Washington County

Troop A Overview 


Douglas & Sarpy Counties

OPD Precincts 

Within the Omaha city limits, the city is split up into four areas, known as the four precincts. These areas are separated by Dodge Street, separating north and south, and 42nd Street, separating east and west. 

For Example: A call at 40th Street and L Street would fall in the southeast precinct, since 40th is west of 42nd and L st is south of Dodge. They also correspond with the numbers 1-4. 

Precinct 1-Northwest

Precinct 2-Northeast 

Precinct 3-Southeast

Precinct 4-Southwest 

Douglas & Sarpy County Border 

Douglas & Sarpy counties both cover some of the metro area. The county line is at Harrison Street. With this border, anything going westbound is considered to be in Douglas county's jurisdiction, and anything going eastbound is in Sarpy county's jurisdiction. 

Label the Troop A Counties

  • Dodge
  • Washington
  • Douglas
  • Sarpy
  • Cass

Match the work area with the correct description

  • I80
    Interstate 80
  • Fremont
    Dodge County
  • West
    West Douglas County, including I680
  • South
    Sarpy & Cass Counties
  • Blair
    Washington County

Troop B Geography

Counties & Sergeant Areas

Troop B 

Troop B is the largest troop area in Nebraska covering most of the northern half from the Missouri River on the east stretching over 300 miles to the west. There are 23 counties in the area, most of which are rural. Norfolk is the largest city and is the location of the Troop B Headquarters Office. There are small satellite offices throughout the troop area as well.

Troop B is comprised of the following counties pictured above. 

County Sheriff Offices 

The county sheriff offices are located:

Antelope-Neligh           Boone-Albion

Boyd-Butte                     Brown-Ainsworth

Burt-Tekameh              Cedar-Hartington

Cherry-Valentine         Colfax-Schuyler

Cuming-Wayne            Dakota-Dakota City

Dixon-Ponca                 Holt-O'Neill

Keya Paha-Springview

Knox-Center                Madison-Madison

Nance-Fullerton         Pierce-Pierce

Platte-Columbus        Rock-Bassett

Stanton-Stanton        Thurston-Pender

Wayne-Wayne            Wheeler-Bartlett

Troop B Sergeant Areas 

Due to the large area covered in Troop B, the sergeants are not shift specific as in Troop A, but cover a certain portion of the troop area. Any troopers stationed in that area fall under their command. The troop area is divided up into 5 sergeant areas.

There are very limited law enforcement resources in many of the rural areas of Troop B and NSP plays a very significant role. Back up can be well over 50 miles away so keeping track of who is on duty and where troopers are is very important. Knowing the geography and what areas are where, is very beneficial to know who to look to first, if backup is needed. Troopers can go into other sergeant areas to assist if necessary.

When it comes to needing assistance, don’t forget to look at Troop C/D/E for assistance as sometimes their units are closer than other B units.

Roll over each marker to see the different sergeant area names. 

Reservations & Jails

Reservations

Not all troopers can enforce law on the reservations. There is a certification process they need to go through and it takes about a week of classroom and testing. It is administered by the Bureau of Indian Affairs. If a trooper isn’t certified, they need to wait for tribal police and be escorted onto the reservation. For calls on Reservations refer to a Troop B Supervisor.

Santee Reservation 

  • Located in north central Knox County

Winnebago & Omaha Reservations

  • Winnebago-located in northern Thurston county, & the southeast corner of Dixon County. Also boards the northern edge of the Omaha Reservation
  • Omaha-covers the central & southern parts of Thurston county & the northeast corner of Cuming county

Jails

Not all counties in Troop B have a jail. The troopers have a good handle on where they need to take people. A list of who goes where is on the S drive under Troop B Sheriff Offices and jail information. There is also a MACH Map layer that shows jail locations. There are times when a jail is not able to take a subject due to their gender (There may not be a staff member on duty for that gender) or due to the jail being full. When a trooper is en route to a jail it is important to call ahead to let that facility know they are en route and to ensure they are able to take the subject. (Even if the trooper does not request the jail be contacted.)

Select the counties that are in Troop B

  • Burt
  • Cherry
  • Dodge
  • Wayne
  • Platte
  • Douglas
  • Sarpy

Label the Sergeant Areas

  • Ainsworth Sergeant Area
  • S. Sioux/Hartington Sergeant Area
  • Columbus Sergeant Area
  • Norfolk Sergeant Area
  • Wayne/West Point Area

Resource Book, Infobook, & CLEIN Manual

Resource Books & Infobook

Resource Books 

At each station there is a blue binder full of helpful information that can be a great resource and way to get answers to questions. Some of the information in the book includes:

  • Trooper Roster with contact information 
  • 24 Hour Summary Criteria 
  • Significant Incident Reminders
  • Troop B Jail Information 
  • Car Seat Checkup Information
  • Omaha Police Radio Codes 
  • Radio & Radio Tower information 
  • Weather update procedures for winter weather 
  • OPD Impound Tow entry procedure notes 
  • CPS/DHHS Information

Info Book 

Another helpful resource is that of the Infobook file. It can be found by going to the T Drive -> INFOBOOK. This is in some ways, an electronic version of the resource book, but holds even more information. Some of the topics included in this file are: 

  • Numerous outside agencies' contact information
  • Offense Code lists 
  • 10 Codes
  • CCW Permit Information 
  • Tow Companies 
  • Troop Area Office contact information 
  • OLN Definitions 
  • Nebraska Counties

Search & Find

Use the infobook and resource book to find the answers to the following questions.

1. Trooper Kudera's (118) phone number is  

2. What amount of meth must a subject have possession of in order to mark the call for summary?  

3. What is the offense code for an agency assist? *Hint, it starts with a 5*  

4.  What is the Washington County Sheriff's number?  

5.  What is the phone number for the OPD northeast precinct?  

6. What county number is Colfax County?  

7. What hospital is in Ainsworth?  

8. When entering a vehicle into the OPD Impound, what format do you use for the blank labeled "Officer"?  

 

CLEIN Manual

The CLEIN Introduction 

The COMBINED LAW ENFORCEMENT INFORMATION NETWORK (CLEIN) is a service to all law enforcement agencies within Nebraska. Though information is passed by means of radio voice and telephone,the majority of information is exchanged by a computerized network. The Nebraska Law Enforcement Telecommunications System (NBLETS) is the main portion of CLEIN that allows computer access to all law enforcement agencies nationwide.

Control and enforcement of all rules and regulations on the system are vested in the Nebraska State Patrol Lincoln. The success of the system will depend on diligent compliance by all participants. Professional police procedures demand all users conform at all times with established rules and regulations. No system can be expected to produce results unless it is used properly.

THE INFORMATION RECOVERED FROM THE SYSTEM IS OF A CONFIDENTIAL NATURE AND IS TO BE USED BY DULY COMMISSIONED LAW ENFORCEMENT OFFICERS AND OPERATED BY TRAINED COMMUNICATIONS PERSONNEL ONLY. In addition, UNDER NO CIRCUMSTANCES WILL PERSONAL AND/OR GARBAGE TYPE TRAFFIC be allowed on the CLEIN system. It is incumbent upon agencies operating a terminal to also afford the necessary measures to make that terminal secure from any unauthorized use. Any departure from this responsibility logically warrants THEREMOVAL OF THE OFFENDING TERMINAL from further system participation in order to protect all other users.

The Nebraska State Patrol Lincoln, serving as a control agency, will be responsible for and enforce system SECURITY with regard to all other agencies which it in turn services. All terminals must be located in such positions within each department that they are secure from use by unauthorized persons.

To assure the proper operation of the system, all standards, procedures, formats and criterion, as set forth, must be strictly adhered to. Each agency alone is responsible for the accuracy, format completeness and correct status of any message originated by that agency.

Each terminal location is issued a COMBINED LAW ENFORCEMENT INFORMATION NETWORK(CLEIN) Manual and NATIONAL CRIME INFORMATION CENTER (NCIC) Operating and Code Manuals. These manuals must be readily available to the operator and all revisions must be posted in the manuals as they are received. Failure to keep current manuals at each terminal location may be cause forsuspension from the system. All operators should read all newsletters and publications. Periodic changesappear in the NCIC operations update letter as well as the CLEIN newsletter which must be kept at the terminal location and incorporated into the use of the system.

ALL MESSAGES HANDLED ON THE NETWORK MUST BE OF A CRIMINAL JUSTICE NATURE AND MUST BE BY AUTHORITY OF A LAWFULLY APPOINTED OFFICER OR CRIMINAL JUSTICE AGENCY SUPERVISOR.


This manual was compiled and written according to existing rules, regulations, policies, procedures and proven operations as set out by the Federal Communications Commission, National Law Enforcement Telecommunications System, Nebraska Law Enforcement Telecommunications System, and the National Crime Information Center.

For all practical purposes, a detailed outline cannot be included to cover each incident that might arise. It is expected that good judgment and common sense will be applied along with these basic principles. Only by following these standards, can we operate our systems so as to obtain the most efficient and satisfactory service.

The success of efficient communications, and this manual, rests upon compliance and cooperation between all

Law Enforcement Agencies.Success is based upon desire, devotion to duty and the determination to do your job to as near perfection as possible.Nothing in Law Enforcement is as important as fast and accurate communications. In all of your operations, keep in mind these three basic phrases:

BE ACCURATE-BE BRIEF-BE SPECIFIC

STOP

You have now finished the duty book, geography, & CLEIN manual section. 

Please consult your trainer before moving onto the Intro to MACH & Calls for Service Section. 

Unit Status & MACH

Unit Status Information Program

Unit Status Information Program 

This program is used to track troopers logging on and off duty. It also shows if they are out of service (10-10/10-6) somewhere, but not assigned to a call. On the screen they are separated by troop area and it will also tell you their work or sergeant area depending on what troop area they're in. It will also note if they're an investigator or a carrier enforcement trooper. Since this is the way we track who is on and off duty, it is VERY CRITICAL that this program be correct and reviewed for accuracy. One rule of thumb is to review who you show on duty at the beginning, mid point, and end of your shift. If you're not sure if someone is still on or not, you can always status check them or contact them via cell. 

To log on a trooper, you type their number in the "Badge" space and then click "Log On/Update". To log them off, simply click "Log Off". To put a unit 10-10/10-6 or change the comment in the "Location" field, type in their badge number, select 10-10/10-6 from the drop down menu and/or add the comment to the location field and click "Log On/Update"

PERQ Tab

This function is handy for find a trooper's contact information, they're last log on/log off information or their specialties. Just type in the last name or badge number in the "Name/Badge" field and it will pull up this information.

Adding Layers & Marking Abandoned Vehicles

Adding Layers 

The MACH Map includes "layers" that can be added to identify troop areas, mile markers, county lines, sheriff office locations, etc. These are very helpful, especially when just starting to learn the geography.

To get the layers:

1. At the top of the MACH map, find icon that is a red square, blue square, and green square.

2. Click on it, and select "Add/Remove Layers"

3. A box will open up, go to the bottom and select, "Add File".

4. Next, find the "Statewide/S Drive" (If this does not appear, it may need to be mapped. Consult a coworker to help with this), and find the folder titled, "MACH", then select the folder, "MACH Map Layers".

5. In this folder you see files with the Troop Area and "County Borders" and other folders. The laywers you will want will be in the "MACH folder", as well as the "Troop A" and "Troop B" folders.

6. Select a layer you want and click "open". Each layer has to be added individually.

7. Once the layers are added in the "Map Layers" pop up box, you will check each one you want applied to your map.

8. Once you have marked the desired layers, click close, and the layers should appear on your map.

Marking an Abandoned Vehicle 

When a trooper or 99 unit calls in a motorist assist (10-62) and the vehicle is abandoned, it is helpful to mark it on the MACH map to show which ones have been marked and to track which ones need to be towed if they're still there after 24 hours.

Marking a vehicle:

1. Zoom in to the spot where the marker will need to be placed. (The closer, the better, as when you zoom out the marker will not be in the correct spot if the map wasn't zoomed in enough.)

2. In the column/box titled, "Markers", select the disabled vehicle marker and place it on the appropriate spot. (Once you have placed it, and unclicked, it cannot be moved. You will have to delete it, and place a new one if it's in the wrong spot.)

3. Once placed, you will fill in the information. In the "Name" box, you will put the location, year, color, make, and model of the vehicle. In the "Description" box, you will need the state/plate number, CFS number, and the registered owner's name. It is also beneficial to put any notes here, such as if there is damage to a vehicle.

MACH Windows

Map 

This is the map that shows the GPS locations of all the units on duty. This is also where you have your layers and markers, can access your "buddy list" or the list of dispatchers/units logged on, and other MACH features, such as broadcasts or alerts. 

All the windows covered in this section can either be accessed by tabs on the MACH map window or "popped out" to their own individual windows. 

CFS Window 

This window shows all the current open calls and the basic information associated with each. Within this window you can rearrange the columns, i.e. the unit and location columns you'll want towards the left side. You can also access calls you have closed during your current shift from this window. 

This window also features a "Notes" box. This is helpful for just general note taking and for creating calls. Once you have notes typed in, you can simply select "Create New CFS" on the right to create a new call with the notes included. You can also click "Add to Selected CFS" if the notes are for a current call.

Command Prompt 

This is the main window used to create calls. You will use "Commands" and the necessary fields will appear. The commands correlate with the type of call, for example, to create a traffic stop you would type in "T".

Units

This window shows all the units currently logged on to MACH. It separates them by troop area, unless they are a supervisor. All supervisors are together in one grouping. There are two columns that are the most important to pay attention to in this screen, "Last Activity" and "Status Description". Last Activity is used to track status checks and will turn red when a trooper has not used MACH in over 90 minutes. Status Description is where troopers may advise a certain task or assignment they are on and why they have not had any contact in 90 minutes. 

More information about these columns, and status checks will be covered later on in the training.

Towing Vehicles

Towing Vehicles

Towing Vehicles 

There may be times that vehicles must be towed. This may be due to a driver being suspended or arrested, the vehicle has been abandoned, or other specific situations. When a tow is requested, you will first need to determine what troop area the trooper is in and then what county or town. The information needed for the tow is the same for both troop areas, but getting the tow company information and where to enter the tow will vary.

What to Tell the Tow 

No matter what troop area it is for, the information the tow will require will be the same. You will need to them the following: 

  • Location-be as specific as possible, if a trooper says they're in a parking lot of a business, pass along that info. 
  • Vehicle Description-This includes year, make, & model. (Ensure it's accurate, as some tows will drive past and not stop if the vehicle pulled over does not match your description.) 
  • Reason for Tow-This is not always necessary, but some tow companies will ask. 
  • Where it's going-If it's in Troop B & it's going back to that company's yard you won't have to tell them anything, but for Troop A you will need to remind them it's going to the OPD or Sarpy Impound or let them know if it's going somewhere else. 
    • Troop B tows=Back to tow yard or owner's request location 
    • Douglas County tows=All to OPD impound besides accidents & owner's requests. 
    • Sarpy County tows=All to Sarpy impound besides owner's requests. 
    • All other Troop A tows=Back to tow yard  or owner's request location.

What to Document on the Vehicle (10-39) Information 

When a vehicle is being towed for either area, you will need to print off the registration information from the call. This will be found in the "Resources" section of the call, and this section will be covered later on in the training. 

Across the top of the registration information, you will need to write: 

  • The date (You can use the date stamp at the console for this as well) 
  • Time of tow request 
  • Trooper's badge number
  • Location 
  • CFS 
  • Reason for Tow 
  • Tow Company 
  • Impound (If applicable, if it is towed to OPD impound, you will also document the number from the entry on the impound website.)


Troop A Tows

Tow Company Rotation for Troop A 

Once you determine what county the trooper is in, you will find the packet of tow cards for that county. The tow cards should all be located on the center console. Starting with the card on top you will call the tow company, and if they answer, ask if they're available for a tow. If they are great, if not move their card to the bottom and call the next one in the rotation. You will repeat this until you find a tow company available. There are times where you will go throw multiple companies until you find one. 

Douglas Co-Any of these tow companies can go anywhere in Douglas Co and to the impound. 

Sarpy Co-These are the only tow companies that have access to the Sarpy Co tow yard so we have to use them, unless extentuating circumstances occur. 

      -B Sharp Towing will only handle tows in Plattsmouth. The other two companies will go just about             anywhere in Sarpy Co, but they can be used based on their proximity to the tow. They do not have           to be used in order like Douglas Co. 

Dodge Co/Washington Co-These companies are in a packet together, so choose ones that are the closest. These companies (unless otherwise advised) will tow back to their own yards. These ones are the only different ones in that they will have to be entered in NCIC 

***Any vehicles going to the OPD or Sarpy Impound-fax a copy of the registration to the appropriate impound.***

OPD Impound 

Any vehicles that are being towed to the OPD Impound (tows in Douglas County, not including accidents & owner's request) will have to be entered on their website. Towxchange.net (You will need a log on for this) 

After logging in, you will click on TOPS Omaha -> Create tow request, and fill out the information for the vehicle. If this is not completed, the impound will not take vehicle. 

Once the entry is accepted, there will be a green band across the top of the screen with a number. Note this number on the registration information sheet. 

Entering Vehicles into the Excel Spreadsheet 

  1. Go to the T Drive -> COMMUNICATIONS folder -> Master Tow File 2017
  2. Scroll to to bottom to the next blank row. 
  3. Enter the appropriate information in each column. 
    1. -Date -Time -Unit -Location -Color -Make -Model -State -Plate -VIN -Registered Owner -Tow Company -Sarpy or OPD Impound Phone Nr or Tow Co. -CFS -Reason for Tow 
  4. Make sure you save the file after entering the information. 
  5. If the tow is in Dodge, Washington, or Cass County, it will need to be entered into NCIC. This process will be covered in the Troop B Tow section.




Troop B Tows

Tow Company Rotation & Entering in the Excel Spreadsheet for Troop B 

In order to determine which tow company to call in Troop B, you will need to determine which town the unit is closest too. If you're not sure what town to call the tow out of, you can ask the trooper and they should be able to tell you. Then you will need to open the Troop B excel spreadsheet. 

  • T Drive -> COMMUNICATIONS folder -> Troop B Tow File 2016

Once opened, using the map, click on the town the trooper is in, or the closest town to their location (10-20). This will take you to tow companies available in that area. If there are multiple companies, look to see who was used last and contact the next tow on the list first. 


Entering Tows into NCIC 

Troop B tows will have to be entered in to NCIC. Go to the Vehicles folder -> Enter -> Towed Vehicles, and create the entry, as shown above. In the pink binder or the OneNote dispatch notes, you will find an example of how to correctly fill out the towed vehicle entry.  

After the entry is created, run the vehicle again, and copy and paste the "Towed Vehicle Hit" into the call. 

**This step also applies for tows in Troop A that are in Dodge, Washington, or Cass County.***

Recording Tow on Troop B Excel Sheet 

Just like Troop A, there is an excel sheet used to record tows. T Drive -> COMMUNICATIONS folder -> Troop B tow file 

You will record the same information in the file, but you will put it in the section of the town the tow company is out of.

Review of Tow Procedures

Troop A 

  1. Find and print off registration information. 
  2. Find tow cards for the appropriate county & contact tow with location & vehicle description. 
  3. Document appropriate information on registration (10-39) sheet. 
  4. Enter information into OPD Impound and fax to OPD if applicable. If Sarpy County tow fax to Sarpy Impound. If Washington, Dodge, or Cass Counties, enter information into NCIC and log Towed Vehicle Hit to the call. 
  5. Enter the vehicle information in the excel spreadsheet. (Make sure you hit save! ) 

Troop B 

  1.  Open the excel spreadsheet for B Tows and find the nearest tow company. 
  2. Contact the tow with the location and vehicle description. 
  3. Print off the registration (10-39) information 
  4. Document appropriate information on registration (10-39) sheet 
  5. Enter the vehicle into NCIC and log the Towed Vehicle Hit to the call. 
  6. Enter in the information in the excel spreadsheet. (Make sure you hit save!) 

Put the steps for a tow in order

  • Determine the troop area and contact appropriate tow company
  • Advise the tow company of the trooper's location & vehicle description
  • Find the registration information and print out a copy.
  • Record the date, time, trooper number, CFS, reason for tow, and tow company on the registration information
  • If troop A/Douglas County, enter into OPD Impound system, if troop B/applicable county, enter into NCIC & log towed vehicle hit
  • Enter into appropriate tow log excel spreadsheet

Calls for Service

Location

Entering Location 

Entering the correct location is one of the MOST IMPORTANT parts of a call. If the location is entered incorrectly, or in a way that is not able to be understood by the other dispatchers, it can create a very unsafe situation for the trooper should an emergency arise and/or dispatch has to send back up. 

In order to avoid misunderstandings, all locations are inputted in a similar format. When it comes to roads such as interstates or highways, that are called out using a mile marker, the location is written as follows;

443 I80 EB or 426 RT30

The mile marker is written first, followed by the road and then the direction of travel. When putting in the location of a road that uses mile markers, it is not necessary to use MM or type out "Mile Marker". The type of road is noted by either the initials before it (i.e. I=interstate, RT/HWY=highway) or the initials after (I.e. 120TH ST) 

When entering an intersection, the location will be noted with a slash separating the two intersecting streets. 

144TH St/Maple St 


When using a specific address, it is necessary to include the city, even if it is in the metro area. 

6618 S 88TH ST, RALSTON 


Pinning the Location on the Map (This is not required, but can be helpful) 

In the top line of the location field (next to the magnifying glass) you can type in a location, and see if it is one that is already in the system. If you do not get a match, or just wish to type in it freehand, go to the second line and enter the location. 

To set the "Pin" on the MACH map, there are two options:

1. Right click the unit assigned, and select "Set Incident Coordinates". 

2. Click on the green world icon, find the location using the search bar, and click "Finish". 


Troop B Locations

Any locations in Troop B that include a mile marker and road are entered the same way as discussed above. The difference comes when entering intersections in city limits. Due to the large number of towns troopers may conducts stops or have calls in, and the likelihood that some have similar or the same intersections, it is important to note the town the trooper is in, along with intersection or address. 

  3RD ST/MAPLE ST, AINSWORTH                     3RD ST/MAPLE ST, NORFOLK 

When an intersection of two county roads is given that is near a town, it can be helpful to list the town or county to help narrow the search for the county they're in. 


Select the correctly entered locations

  • 326 I80 WB
  • 120TH ST/L ST
  • MM452 I80 EB
  • 168TH AND DODGE ST
  • N 1ST/BENJAMIN, NORFOLK
  • 564 AVE/891 RD, CEDAR CO
  • 835 W MILITARY, FREMONT

Call Types

Selecting the Call Type 

In this space you will select the type of the call that best fits what the trooper is doing. The types are  prefilled, so you will only have to select the most fitting one.

The following list are the call types:

Call Types

Some of these call types, such as a traffic stop or outside agency assist, are self explanatory. Other types, may not be as clear as when they should be used. The following types are ones that are used more often than others, but it may not be clear when it's appropriate to use them. 

FILE-Any time we get information we want to ensure is documented somewhere, we can use this type of call. 

HWY-This can be used when troopers are removing an obstruction or piece of debris from the highway.

CRM-This type is used any time ISO (Investigators) are on a call, such as working interdiction at Amtrak or out serving a warrant, and we are the primary agency on the call. If they're assisting another agency, it would be an agency assist. This type is also used when a trooper has a subject with a warrant.

 

Description Field 

This box can be used to add additional brief information about a call. For a traffic stop you can use this to advise eastbound/westbound, on-ramp, etc. 

For calls such as agency assists or those classified as other, you will use this to provide a brief for the call. For example: Assist OPD pursuit, Assist task force, executing search warrant, etc.

Match the call type with the brief description

  • T
    Traffic Stop
  • DUS
    Driving Under Suspension
  • DWI
    Driving While Intoxicated
  • MA
    Motorist Assist
  • OAS
    Outside Agency Assist
  • BOLO
    Be On the Lookout For
  • CRM
    Criminal

Adding Units

Adding Units to Calls 

Units can be added to the call while in the main CFS screen as pictured above. Simply click on the "plus +" button (This will be blue in a real call)

On MACH Units 

When the "plus" button is clicked, the units that pop up on the screen like the one above, are ones that are on MACH, just double click, and then click "Dispatch". 


You can find the trooper by entering their name or badge number in the "Display Name" Field.

Off MACH Units 

Units that do not use MACH, such as investigators, can still be added to calls. Off duty units appear grayed out in italics, while units on MACH are in black. 

At the top of the window, select that icon that looks like a person with the line through the middle. This will now show all units, not just those that are on MACH. From this list you can select the trooper or investigator you want, and then click dispatch. 

Some traffic units may appear on this list if their MACH is not working or they are not logged on. 


En Route/Arrived/Cleared Buttons 

Next to the Units box, there is another box where the unit's status is noted. By clicking the different buttons at the top, it is noted at what time the trooper was en route, arrived, and cleared. 

Dotted line with arrow=en route 

Arrow with solid line=arrived 

X=cleared. 

The appropriate times to use these will be discussed later on in the training.

Resources

Resources 

The right column of the CFS screen is where the vehicle and person information of the call are entered. It is important to put the information into this section, as this will transfer into the trooper's reporting system, and they don't have to manually enter all the information themselves. 

It is necessary to have the vehicle plate (10-39) or VIN and state entered, and the person's name, DOB, sex, OLN, and state entered. 

The more information entered though, the better, as this is a quicker reference for both dispatchers and troopers, than searching through the Call's session for this basic information.


Adding Information from the Clipboard

Most states will take the information from the NCIC return (10-39/10-60) and place in the "clipboard" so it can easily be added to the Resource tab. 

Right click the gear icon above the resource item, and click clipboard. This will give you multiple options if you have ran multiple vehicles or people. Click the appropriate person or vehicle and the information will be entered automatically. 

There are some states that will not copy to the clipboard. For these you will have to manually fill in the boxes from the information provided by the return. 


Logging the Information to a Session 

To log information to the call you will need to select the information you want copy, hit "Ctrl + C" and then go to the Session tab at the top of the call screen. Once in the Session tab, paste (Ctrl + V) the information into the box and hit enter.


BOT Transactions

BOT Request Icon 

At the top of your main MACH screen or in the CFS screen, there is an icon that looks like a small robot head, labeled Bot request. This icon will take you to the screen to run different queries including for people, vehicles, firearms, etc.

Running a BOT Transaction 

Aft selecting the Bot Request, the screen above will pop up. From here you will decide which option to choose, by what you're needing to run. 

RQ=Running a vehicle by plate 

RQV=Running a vehicle by VIN

RNQ=Running a name & DOB-will provide a list of vehicles registered to that party 

DQ/KQ=Used to run people, with name and DOB 

ACQ=This will check a DOT number 

DNQ=Running a name-will give you back a list of all same name or similar name parties licensed in Nebraska 

Vehicles (10-39's) 

This is the basic form for running a plate. There is also a similar looking one for running a VIN. You will select your state, type in you plate, and then change the Lic Type if needed. You can change it to the specific type you believe the vehicle to be or leave it blank to have a better chance at getting a return no matter the vehicle type. 


Vehicle Return 

This is what a Nebraska vehicle return looks like. Most returns, no matter the state, will give you the same basic information, including, a description of the vehicle, the registered owner name and address, and the expiration date of the registration. 

People (10-60s) 

This is the form to run  a person. You will select your state, enter the name, DOB, and sex. Those are the only blanks you will need to enter for a basic person search. 

On the left side you'll notice there is the initials DQ with a box and then the initials KQ with a box. These are two types of searches. KQ will give you a person's whole driving history, but not every state accepts this search. Nebraska and Iowa (the main ones we run) both do, so often you'll find that you don't have to do anything with these boxes. 

Person Return 

This is a sample of a Nebraska return for a person. No matter the state, a return for a person will include their name, address, OLN, license class, expiration, and their status. The one above denotes a driver who is suspended with a license pickup order. 

Many times states may not necessarily say things like valid, or suspend, but will instead use different terminology. Words like "Eligible" are usually indicative of a valid license. 

Adding to Tracs 

(adding users to session) 

The troopers use a separate program to write their citations, but information from a plate or person can be loaded into that program for them using the "Add Users" under the Session options. They will request that the plate or person return be added to TRACS, which means you will then go into that return, select session options-> Add Users -> Select their badge number & click ok/finish. 

Closing Calls

Closing Calls 


Closing the Call in the Call 

After a call is done and you're ready to close it, there are two ways it can be closed. The first is to go to the top of that CFS screen and select the "cell phone" icon. After the End CFS box pops up you will select the appropriate disposition and the call be closed out. 


Using the "F8" Command 

While using MACH, simply hit F8 and the box pictured to the right will appear. From here you will select the CFS you want to close, the appropriate disposition, your offense codes, and add any notes needed. If you add your offense codes this way, you will simply type in the codes. If the call needs to be marked for the 24 hour summary, you can also do that in this box by just typing in the troop area and the summary brief.

Offense Codes 

These four digit codes are added to the call prior to closing it. These codes represent different call types and change depending on the type of call and what the outcome is. They are how the calls are classified and are a way to look up calls later on. Most traffic stops are given the offense code 5405 (moving violation) or 5406 (non-moving violation) More will be covered on these once begin creating and closing calls.

Marking for 24 Hour Summary 

Certain types of calls or incidents are required to be marked for 24 Hour Summary. This is an email that comes out at 0600 every morning that provides a summary of any notable events that have occurred throughout the state in the past 24 hours. 

In order for a call to be included on the summary, it must be "marked" with a short brief. 

There are two ways to do this. 

While in the call, in the comments section, you can enter \\24\ followed by the troop area, then space a couple times and write out your brief. 

-OR-

If you use the F8 Command, you would fill in the "Troop Area for Summary" with the troop area and the "Brief for Summary" with your short brief. This will cause the call to be marked for summary. 

In the blue resource book at each console, the sheet on the front lists the determining factors for whether a call needs to be marked for summary or not. Although these are the majority of the requirements, they are not the only scenarios that might be marked. Refer to the senior person on shift, as to whether or not a call should be marked if you do not find it on the list. 


Unit Tab

Unit Tab 

This tab shows all the units that are on MACH, when their last activity was, their status description (if any), their sub status, and their attributes. This is where you can see if someone is due for a status check, or at times they will put a description if they are on an special assignment/task. 

You will cross reference this with your Unit Status Information program to determine that the correct units are logged on, and if they are due for a status check.


Status Checks 

Status checks are performed on troopers after 90 minutes of no radio/phone contact. The timer are MACH is programmed to turned red after 90 minutes. If you right click, you can reset the timer beforehand. This is handy when someone checks out somewhere, but does not do anything with their MACH. You can reset their time any time you have radio or phone contact with them.

Sub Status/Status Description

Troopers or Dispatch can change their status description and sub status. This is helpful when a trooper is off duty and forgot to log off MACH, are FTO-ing someone, or are out somewhere that they don't require status checks. The status description is free form field, while the sub status give a list of options to choose from. 

**This does not take the place of a status check for those who are out patrolling/at an office, they may have changed their MACH at one point and never switched it back, as this is not an official or tracked log**

Reading the Calls for Service Screen

Reading the Calls for Service Screen 


Broadcasts/Alerts/Incidents

Broadcasts

These are used when you want to share general information. These are what we use for our daily summary (stolen vehicles etc.) and our missing juveniles. When using these you'll want to make sure you choose "Internal Agency" or "Law Enforcement Sensitive" as there are non-LE agencies that use MACH. 

Alerts 

These are used for things like weather.  


Incident

This can be used to provide troopers with info and mark a location on the MAP. 

Drop the pin on the location, call type, description, resource, units, En Route/arrival section, and notes secction. (7 pins total)

End of Section Tests

Security of Station & Records

  • Information in the comm center can be taken freely outside no matter what information is on the paperwork.
  • Any documents including personal/confidential information must be kept inside the comm center.
  • Those working in the comm center must be at least conditionally certified to operate OMNIXX/have access to NCIC information.
  • You can let whoever you want in the comm center whether you know them or not.
  • A communications specialist cannot just run people whenever they want. They have to have a purpose. i.e. for a traffic stop

Troop A Geography-Select the counties in Troop A

  • Platte
  • Cass
  • Dodge
  • Washington
  • Colfax
  • Douglas
  • Lancaster
  • Sarpy

Troop B Geography-Select the 5 Sergeant Areas

  • Ainsworth
  • Cherry County
  • Norfolk
  • Columbus
  • Tekameh
  • Knox County
  • South Sioux/Hartington
  • Wayne/West Point

Unit Status Information/PERQ Review

Instructions 

Click the locations where the badge number is entered, the unit's location can be updated, the list of unit on duty is shown, and the tab where you can look up trooper information.