Onboarding Course

A big warm welcome to the Nebraska State Patrol . We're delighted to have you here!

When you've finished taking this short course, you will:

Have fun!

About the Nebraska State Patrol

Mission, Vision and Values

The Nebraska State Patrol (NSP) is committed to professional public service reflecting recognition of the inherent value of each individual in our society.

NSP Troopers perform a wide variety of duties including;

  • Working with communities to improve public safety
  • Enforcing traffic, criminal, and drug laws
  • Investigating crimes
  • Enforcing the laws and federal regulations pertaining to commercial motor carriers

 

Our mission

Pro Bono Publico - For the Good of the Public

 

Our core values

  • Honesty
  • Professionalism
  • Self Discipline
  • Officer Safety
  • Attention to Detail
  • Sense of Urgency
  • Adaptability
  • Performance Driven
  • Team Oriented

 

Chain of Command

The Patrol 

The Nebraska State Patrol was created in 1937 and is the only statewide, full-service law enforcement agency in Nebraska. 

Our Culture

Our culture defines who we are

If our core values form the basis for who we are, then it's our culture that glues everything together. This short video explains a bit more about what our culture means to us, and why it's so central to what we do. 

Troop Areas

Can you locate the Troop A & B Headquarters

What are our company values?

  • Honesty
  • Prestige
  • Attitude
  • Professionalism
  • Self Discipline
  • Officer Safety
  • Attention to Detail
  • Courage
  • Adaptability
  • Performance Driven
  • Team Oriented
  • Sense of Urgency

People - Our core strength

Who's who in Troop A

Captain Brenda Konfrst #376


Lieutenant Kevin Bridges #76

Lieutenant Craig Loveless #172


Sergeant John Olsen #239


Sergeant Dan Klimek #297

Sergeant Rob Schmid #385


Sergeant Bryce Triplett #384


Sergeant Eric Kauffman #683


Who's who in Troop B

Captain Paul Hattan #338 


Lieutenant James Stover #455


Lieutenant James Bills #182


Sergeant Roger Folkers #128


Sergeant Reagan Wiebelhaus #454


Sergeant Scott Rutten #233


Sergeant Scott Lackas #158


Sergeant Trinity Jones #596

Sergeant Benjamin Brakenhoff #583

Sergeant John Mobley #616

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Dispatch Leadership

Monica Spanke 

Omaha Site Manager 

Jennifer Hendrick 

Day Supervisor 


Jill Nelson 

Evening Supervisor 


Must Know Resources

Policies

Vacation time and vacation pay  


Sick leave 


Comp Time 


Procedures

Lotus Notes-Your timesheet 


How to request time off 

This brief explainer will tell you how to apply for leave—and how to log any unplanned absences once you're back in the office. 

How to use LINK 

This practical how-to will tell you everything you need to know to claim back all allowable expenses—and offers a few tip on what's allowable and what's not.

How to


How to


Where is...

Where to find what—and whom

As a new employee, you want to be able to find your way round, so you can find the places you need to go and the people you need to see. 

We're here to help. And that's why we've built this interactive map. 

Using it is a breeze. Just hover your mouse over the location you want to get to, and the map will point you in the right direction.

5 Handy Resources

Job Primer

Envision

Ready for the ride?

As much as we love autonomy, we also believe in setting some standards for our new employees to adhere to. This roadmap plots out a few milestones we'd like you to reach on your way to becoming a tried-and-true NSP Dispatcher.

Professional Demeanor & Ethical Behavior

Professional Demeanor 

4 C's Of Customer Service In Dispatch

 

Courtesy * Competency * Commitment * Compassion

 

Courtesy = When callers feel that the call taker is disrespectful or doesn't feel they're being listened to, they shut down.  Efforts to get information from the caller that were a challenge previously are now even more difficult. 

Courtesy is demonstrated in tone and speech. Telecommunicators need to beware of the common problem of speaking in a rushed, brisk manner. It's easy to get caught up in being focused on completing call after call with speed and accuracy thatone is unaware that their quick speech and matter-of-fact tone have a negative effect on the caller. 

*High call/radio traffic volume is not an excuse for poor and discourteous performance!*

 

Competency= Know your stuff! This is where knowing geography and your available resources (i.e. available troopers) comes into play. If you aren't sure about what person said, ask them politely to repeat. Correct information makes all the difference. 

 

Commitment = In order to do this job well, you must be committed to keeping the public and the troopers safe!

 

Compassion = You never know what the person on the other end of the phone or on the other end of the radio is going through at that moment. Always be compassionate and pleasant, even if they're not. 


http://www.9-1-1magazine.com/Dedmon-Customer-Svc-Police-v-Nordstrom

:

Ethics in Dispatch  

  • Dispatch     has access to criminal history information. 
  • It is     important that any confidential information be kept inside the center and     not shared with outside parties. 
  • NCIC is     audited and it is unethical and against policy to run individuals or     vehicles without a legitimate reason to do so. 

What would you do?

Communication in the Workplace

Positive Communication Skills 

  • Good communication skills are critical to being successful in dispatch! (Our department is called Communications after all.)
  • Effective communication is a key interpersonal skill. 
  • The ability to be an effective communicator can mean the difference between safety and serious injury, or worse in this line of work. 

Active Listening Concepts

  • Emotional Labeling
  • Paraphrasing
  • Effective Pauses
  • Minimal Encouragers
  • Open Ended Questions

**These components & conceptsare beneficial for both communication with others and call taking.**

Listening Obstacles

  • One-Upmanship
  • Waiting to talk
  • Offering advice
  • Jumping to conclusions
  • Interrupting 
  • Making judgements 

Communication Skills-Active Listening Concepts

The five active listening concepts are , , , , and  

Overview of Programs

Program Overview

MACH CAD 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

UNIT STATUS 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

OMNIXX/NCIC 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

NCJIS

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

DOUGLAS CO LOCALS

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

NICE INFORM

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

OUTLOOK EMAIL 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

LOTUS NOTES 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Who should approve?

  • $2,000 to $50,000
    Manager and Accountant (any level)
  • Up to $500,000
    Senior Director and Finance Manager
  • Up to $2,000
    Manager