UNDERSTANDING THE TCPA

THE TCPATCPA

 

By agreeing to receive A callback, you may hear from up to 5 lenders in the next 24 to 48 hours so you can get the most competitive rates available. And the lender may use an automated dialing system to contact you, via phone or mobile device including text or email and the calls will override any no contact registries you may be on.

 

THE SIGNIFICANCE OF THE TCPA AND HOW IT APPLIES TO YOU

THE SIGNIFICANCE

WHY IS QUALITY SO VERY IMPORTANT


WITHOUT QUALITY LEADS FOR OUR CLIENTS

We are not able to sell them. If we are not able to sell them, we do NOT get paid. When WE do not get paid, YOU do not get paid. Therefore it is imperative you attend your courses and learn the Campaign materials.

Choose the most appropriate answer

In case of a percentage below 4.0 you have to follow 1 simple step: SAY THANK YOU, YOU HAVE THE BEST RATES ALREADY AND HANG-UP  the Consumer no longer applies to our campaign because, THEIR PERCENTAGE RATE IS BELOW 4.0  those who below the 4.0% rate simply DO NOT APPLY TO THE CAMPAIGN CRITERIA   

Match three C's with the appropriate definitions

  • CONTROL CONVERSATION
    INTRODUCTION
  • CONTROL CLIENT
    RAPPORT BUILDING
  • CONTROL TRANSFER
    CORRECT ACCEPTED CONSUMER INFORMATION
  • LOSE YOUR JOB
    NOT FOLLOING INSTRUCTIONS
  • GET YOUR TEAM FIRED FROM CAMPAIGN
    CHEATING AND FAKING CONSUMER INFORMATION

NAME THE 4 ACCEPTED CONSUMER ACCEPTANCE QUALIFIERS

  • 100,000 MORTGAGE 4.0 APR SAID YES TO TCPA CREDIT SCORE ABOVE 520
  • 3.9 APR 519 CREDIT SCORE 99.000 MORTGAGE LATE PAYMENTS IN PAST 6 MONTHS
  • BANKRUPTCY IN PAST 5 MONTHS 3.4 APR SAID NO TO TCPA DOES NOT SPEAK ENGLISH
  • POOR CREDIT SCORE 4.0APR 100,00 MORTGAGE NO LATE PAYMENTS IN PAST 3 MONTHS
  • ALL THE ABOVE

THR RULES OF THE TCPA

READ WORD FOR WORD

LIST THE RULES OF THE TCPA

MATCH THE RIGHT WORDS OF THE TCPA

  • By agreeing to receive A callback, you may hear from up to 5 lenders
    lenders in the next 24 to 48 hours so you can get the most competitive rates available.
  • And the lender may use an automated dialing system to contact you,
    via phone or mobile device including text or email and the calls will override any no contact registries you may be on
  • I’m going to transfer you over to one of our team members to answer any questions you may have, it’ll take just a second to get them on the line.
    Before I do though______________, as part of our superb customer care program, I’d like to take just one second more and relate a consumer service message, okay?
  • So, no biggie there, _____________! We’ve gotcha covered now to ensure the best possible service options providable, okay?
    Okay my friend, without further delay, let’s get ya transferred!

Decide if the following statements are true or false

  • THE CUSTOMER MUST AGREE TO EVERYTHING IN THE TCPA BEFORE A TRANSFER CAN BE MADE
  • AS LONG AS I GET AN OKAY ON ANYTHING , I CAN MAKE THE TRANSFER
  • Class B fires are those fires that occur involving paper and wood.
  • AS LONG AS I FOLLOW MY SCRIPT AND THE CONSUMER MEETS THE ACCEPTED CRITERIA I MAY DELIVER THE TCPA
  • I ONLY GET CREDIT FOR A TRANSFER IF I FOLLOW ALL OF THE RULES
  • 'FLOATING WOOD' IS AN ACCEPTABLE TERM FOR A SUCCESSFUL TRANSFER

WHICH OF THESE PHOTOS SIGNIFY THAT I HAVE PASSED THIS COURSE?