TMOZ Sales Consultant Course: Rate Guard

This course is designed to help you understand how our Rate Guard policy works and how to give appropriate advice to your customers.

What is Rate Guard?


14-Day Exchange Rate Guarantee

Rate Guard is fantastic sales tool which you can use to convince your customers that they are getting the best exchange rate, and get them to buy now!

Because Exchange rates can change frequently. That’s kind of their thing, we have put our Rate Guard policy in place in order to protect our customers from exchange rate movements. If our customers purchase foreign currency in store and the retail exchange rates improve within 14 days, we’ll pay them the difference*. (subject to Terms and Conditions-see T&Cs on weblink )

For how many days does our Exchange Rate Guarantee apply?

  • 16 days
  • 30 days
  • 14 days

Do we offer Rate Guard guarantee for online purchases?

  • Yes, of course we do
  • No, this is only available in-store.

What do we need from the customer to honour a rate claim?

  • Their passport
  • Their valid ID
  • Their credit card

Which currencies are covered?


United States Dollar (USD)

Great British Pound (GBP)

Euro (EUR)

New Zealand Dollar (NZD)

Indonesian Rupiah (IDR)

Fijian Dollars (FJD)

Thai Baht (THB)

Japanese Yen (JPY)

Singapore Dollar (SGD)

Canadian Dollar (CAD)

Chinese Yuan (CNY)

Currencies Test

  • Rate Guard is available for the USD
  • Rate Guard is available for the EUR
  • Rate Guard is available for the ILS
  • Rate Guard is available for the FJD
  • Rate Guard is available for the RUB

Benefits for our customers

Top 3 reasons


The customer doesn't need to worry and watch the exchange rate movements. They are able to purchase now and get paid the difference if the retail exchange rates do improve.

Peace of mind

Rate Guard ensures customers will not miss out on a better deal.

100% Free

How to add Rate Guard to a transaction?


Follow this process

1. The customer purchases any of the applicable currencies  in store at the advertised retail exchange rate

2. Make sure you ask the customer to add Rate Guard (for free) to your transaction. You’ll just need to get a couple of personal details from that customer.

3. If the exchange rate movements swing in the customer' favour within 14 days of your purchase and if they visit your store, you will need to process their Rate Guard claim. Process the payment difference (in AUD) into their  bank account within 7 business days providing that the claim follows our Terms and Conditions.


Rate Guard Q&A and Final Quiz

Weblink to Q&A