Blazedesk Onboarding Exam

Blazedesk Exam

Introduction

Purpose

•Understand the Blazedesk WorkCulture 

•Outline Professional Conduct

•Provide Clarity how to behave on propert premises 

•Explains how to conduct business correspondence 


This part of the test contains true or false questions 

Each one of us should strive to achieve the goals of the organization?

  • True
  • False

Working on business Challenges is a team effort?

  • True
  • False

Each one of us gets the ability to learn at blazedesk?

  • True
  • False

Bullying is allowed on the workfloor?

  • True
  • False

Calling my colleque with spectacles names because his glasses look funny to me is allowed?

  • True
  • False

Gossiping behind peoples back is great to spend time?

  • True
  • False

Is talking with a superior on someones job performance Gossiping?

  • True
  • False

A colleque shared personal information in private to me, i should keep this information confidential?

  • True
  • False

I really like a fellow employee and might want to ask him/her out for a date, surely the company will not have a problem with this.

  • True
  • False

A Vendor i work with for over 5 years and where im now discussing renewal with, brings me a gift. He states that the gift is to thank me personally for the many years we have worked together. Should i accept the gift?

  • True
  • False

Im really hungry and know i need to travel after office for over 4 hours to my families adress for celebrations. Surely it is ok if i grab a bag of crisps from the lunch room to eat on the way.

  • True
  • False

Wearing flip flops to office is considered formal clothing

  • True
  • False

Wearing a Shirt and tie is considered formal clothing

  • True
  • False

Wearing a baggy pants because i had an accident and my leg hurts is ok, as long as i discussed it with HRM

  • True
  • False

Is it ok to decide myself when to come to office?

  • True
  • False

I follow a religion, but the religion is not the same as that of my superior, my superior states that because of my religion he will not allow me to grow in my career. Should i report this to his/her manager

  • True
  • False

Do visitors need an appointment to visit company perimisis?

  • True
  • False

Someone in a coffee shop asks me when a contract of a client expires, should i give him this information

  • True
  • False

Appearing for work under the influence of alcohol, non-prescribed drugs or controlled substances is not allowed.

  • True
  • False

Should i Inform of a safety hazard to my superior?

  • True
  • False

Accessing social media for recreational purposes during work-time is totally ok?

  • True
  • False

Accessing social media for recreational purposes during my Lunch is allowed?

  • True
  • False

Is whistling to a fellow employee considered Sexual harassment?

  • True
  • False

All company information is confidential unless stated otherwise?

  • True
  • False

Using copyrighted information saves time, so it is allowed by Blazedesk?

  • True
  • False

Sales Exam

The following part of this exam is specific to sales.

It highlights body language, sales techniques and business correspondance.


Body language

The following part is about body language select the correct posture and submit your answer.

Select the correct body language


  • The person is willing to open up to you
  • The person is thinking
  • The person is observing information
  • The person closed himself from information provided

Multiple choice Body Language


  • Dominating Handshake
  • Equal handshake
  • Submissive Handshake

Multiple choice Body language


  • Active Body Language
  • Inactive Body language
  • Thinking Body Language

Multiple choice Body Language

The forward Lean

  • Agreement and Sympathy
  • Hovering or Concentration
  • Unawareness or Ignorance

Multiple choice Body Language

The Shrug

  • Defense and Protection
  • Unawareness or Ignorance
  • Nervousness
  • Skepticism

Multiple choice Body Language

The Plucker

  • Preparedness
  • Aggression
  • Rejection and Reservation
  • Nervousness

Multiple choicevraag zonder titel

The Mirror

  • Harmony
  • Disinterest
  • Preparedness

Multiple choice Body Language

The standby

  • Cover or Shynes
  • Preparedness
  • Attraction
  • Disinterest

Multiple choice Body Language

The Pointing Foot

  • Attraction
  • Self-doubt
  • Insecurity
  • Stress or Anger or Constriction

Multiple choice Body Language

The Chin Stroker

  • Restraint
  • Stress
  • Anger or Concern
  • Evaluation

Multiple choice Body Language

The Prayer

  • Greeting
  • Insecurity
  • Self-confidence
  • Anticipation

Contracts

Contracts

The following  Part is about contracts

Select the place where the necassery information should be filled

Select where Rob van Houten Should place his signature

Select the spelling mistakes in the contract

What information should a client fill in

Match the correct Product with the prospects requirement

  • I have difficulties with preparing estimations for my clients
    Blazedesk CRM
  • I have large events im managing and mostly i have team members who take care my event manager has a lot to do, like ordering making sure all tasks are followed up properly and reporting this to higher manager
    Blazedesk Project management
  • My clients call me a lot regarding maintenance im now writing every thing down on post its and putt them on a board
    Blazedesk Support
  • I think i need a local server but it costs me about 6 lakh, is there not any other waya i can store my company information
    Blazedesk Data Storage
  • I want to be able to see all my communications with my clients, potenial leads and prospects in one screen
    Blazedesk CRM
  • I want to be able to plan and execute marketing campaigns on facebook and i am looking for a system to help me with that
    Blazedesk CRM
  • I now use salesforce is there anything you have similar
    Blazedesk CRM
  • I have a construction company any software you have which my people can use on site
    Blazedesk Project management
  • I have milestones since i have a lot of complex projects to do anything you can help with?
    Blazedesk Project management
  • I want to be able to see the maintenance we did at a client, since it is now not being recorded
    Blazedesk Support
  • I now have all my company information on a usb stick, but i am afraid what happens when i loose it
    Blazedesk Data Storage

Match the Customer question with the correct answer

  • Where does Blazedesk store my Data
    We have datacentres in 6 Countries, these countries include Netherlands, USA, Ireland, Singapore and australia
  • Is the cloud safe
    Our Cloud uses a 256 bit encryption, to give you an example that is more then your Bank uses to protect data. It is in our best interest that working with our products is absolutly save and secure.
  • How much can Blazedesk CRM save my company
    We can save up to 46% on ineffecient working hours of your sales executives.
  • How much does Blazedesk CRM cost per employee
    1500 INR p Month
  • How much does Blazedesk Project Management cost per employee
    1500 INR p Month
  • How much does Blazedesk Support cost per employee
    1150 INR p Month
  • How long is my Contract
    1 year, 2 years or 3 years.

Order the correct Sales Procedure

  • First Communication
  • Appointment
  • Meeting
  • Requirement Evaluation
  • Proposition
  • Closing the Deal
  • After-Sales

Select the correct Procedure for requirement gathering

  • Who is the company
  • What does the company do
  • How many People work at the company
  • Do they utilize a system
  • Are they interested

Where can i change language

Where can i acces the menu

Where can i see the sales forecast

Where can i see the overall Calendar

Where can i make a proposal

Where can i make E-mail Templates

Where can i change my Account Profile

Where can i manage my Marketing

Im looking for an existing company where do i need to go to

I want to acces my projects where do i click on

I need Support from Blazedesk Where do i click on

Set the correct order to start using Blazedesk

  • Create your Blazedesk Environment
  • Open your welcome to Blazedesk E-mail
  • Go to settings and add your company information
  • Set your company e-mail settings with the Blazedesk System
  • Add User and permission roles
  • Add any aditional employees to use the system
  • Add/Import your existing Clients
  • Add/import your existing Contacts
  • Go to products and add/import your product information
  • If required ask Blazedesk Support to transfer my old system into Blazedesk
  • Start using Blazedesk :D