Developing A More Inclusive Workplace

Welcome to Turning Point: Developing A More Inclusive Workplace

The course you are about to experience is designed to provide insight into the unconscious biases you yourself might be holding and how those biases impact your co-workers, the people you serve, and the overall effectiveness of your organization, as well as tips on how to reduce or avoid those biases.

 

Phase 1: Developing a more inclusive workplace Training

Introduction

{Montage Video}

Exercise 1.0 Overview & Inclusion Scale

{Facilitator Video + Inclusion Slide}

In this exercise (1.0) you will be shown images of ten (10) individuals. After reviewing each, you will be required to rate you reaction to them according to our Inclusion Scale, which can be found below.

PLEASE NOTE: If you have not printed the handout for this course, please stop and do so now. If you are unable to do so at the moment, please grab a piece of paper to record your responses and number it from 1 to 10.


Inclusion Scale Rating System:

  • 1 - IGNORE: intentionally pay no attention to the individual.

  • 2 - AVOID: indicates that you would avoid, dodge, or keep away from the individual

  • 3 - TOLERATE: indicates that you would tolerate, endure, or put up with the individual

  • 4 - ACCEPT: indicates that you would accept or receive the individual with approval

  • 5 - INCLUDE: indicates that you would intentionally treat the individual as a full team member.


Before You Begin

{Facilitator Video}

Please be aware that not all of the ten (10) images shown will contain a single individual. Some images will contain more than one person. In those situations, please give each individual their own Inclusion Scale score.

As you respond to each individual, try to pay attention to what causes your reaction. Please respond by indicating your honest first reaction to them according to our Inclusion Scale. You will only have 5 seconds for each response so, don’t overthink it.  Make your decisions quickly and honestly.

 

Individual #1

 

 

 

Individual #1 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #2

 

Individual #2 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #3

 

Individual #3 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #4

 

Individual #4 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #5

 

Individual #5 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #6


                               

 

                               

                               

 

 

Individual #6 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #7

                               

                               

 

 

Individual #7 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #8

                               

 

 

Individual #8 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #9

 

Individual #9 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #10

 

Individual #10 Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Now that you have completed your ratings, let’s take a look at your responses.

Did you give each individual the same inclusion score?

  • Yes, I rated each individual the same.
  • No, I did not give each individual the same rating.

If you did not give everyone the same score,  please list some of the characteristics that you considered when deciding how to score the individuals.

 

Which individuals did you score a 1 or 2? What caused you to want to ignore or avoid them?

 

Which items on the list below might be affected by your decisions?

(Motion Graphic Slide)

  • Level of customer service
  • Financial performance of the organization
  • Teamwork
  • Company reputation
  • Every employee working to the best of his or her ability

Please select the factors that you think might be affected by your decisions.

Which individuals did you score a 4 or 5? What caused you to want to accept or include them?

 

Which items on the list below might be affected by your decisions?

  • Level of customer service
  • Financial performance of the organization
  • Teamwork
  • Company reputation
  • Every employee working to the best of his or her ability

Choosing to ignore or avoid others can have a big impact in the workplace. Please select the factors that you think might be affected by your decisions.

Let's take a second look at the ten (10) Individuals

{Facilitator Video}

Let’s take another look at those individuals and learn a little about each of them. Again, use the Inclusion Scale to indicate your reactions based on the information provided. And please pay attention to what causes your reaction.

 

Individual #1 Revisit

 

 

 

Individual #1 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #2 Revisit

 

 

 

Individual #2 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #3 Revisit

 

 

Individual #3 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #4 Revisit

 

Individual #4 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #5 Revisit

 

 

 

Individual #5 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #6 Revisit

 

 

 

 

 

Individual #6 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #7 Revisit

 

Individual #7 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #8 Revisit

 

Individual #8 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #9 Revisit

{Julie and Alisa Intro and Story}

Individual #9 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Individual #10 Revisit

 

 

 

 

Individual #10 Revisit Rating

  • 1 - IGNORE
  • 2 - AVOID
  • 3 - TOLERATE
  • 4 - ACCEPT
  • 5 - INCLUDE

Based on our Inclusion Scale, please rate the individual on a scale from one (1) to five (5):

Did any of your scores change?

  • No, all of my previous ratings remain the same
  • Yes, some of my previous ratings changed

Now that you have more information for each of the individuals in the images, did any of your scores change?

Whose scores went down? What caused your new reaction for each of those individuals?

{Motion Graphic Slide}

Let's take a look at your handout. Whose scores went down? What caused your new reaction for each of those individuals? Make a list of those things. We’ll pause here briefly to give you time to respond.

Whose scores went up? What caused your new reaction for each of those individuals?

{Motion Graphic Slide}

Let's take a look at your handout. Whose scores went down? What caused your new reaction for each of those individuals? Make a list of those things. We’ll pause here briefly to give you time to respond

You may have given some of the individuals in the images a score of 3 for “tolerate”. Is that good or bad?

{Facilitator Video}

You may have given some of the individuals in the images a score of 3 for “tolerate”. Is that good or bad? Well, when we tolerate someone we are not including them. We are not even accepting them. We “allow” them to be with the group but without all of the benefits of group membership. People who are only tolerated don’t feel welcomed, respected, supported, or valued. Would you want to only be tolerated?

Exercise 2.0 Overview

In this next exercise, you will be shown a short dramatization of a pregnant woman heading to the hospital, ready to go into labor.  As you watch this video, please pay attention to the actions and the conversations taking place between the family, the staff, and the other people in the scene.  You’ll be asked to answer a series of questions at the end of the video.  Of course, we can't see someone's intentions but, we can see their behavior. And, it is not our intentions that hurt and disenfranchise people. Our behaviors do that.


As you watch, write down behaviors that you think are inappropriate and based on negative perceptions, stereotypes, or biases.  After the video, you will have time to provide your recommendations on how the characters should have handled the situation to be more inclusive.

Exercise 2.0 Video

 

Which of the following characters do you think felt welcomed, respected, supported and valued?

  • Wife of pregnant woman when entering the hospital
  • Latino male
  • Wife of pregnant woman at check-in
  • African American parents
  • Caucasian child
  • Caucasian mother
  • Pregnant woman in the hospital room
  • Nurse (in blue) who offered ice
  • CNA (in purple)

Why is it important for employees to feel welcomed, respected, supported, and valued?

  • So they will perform at their maximum potential
  • So they stay with the organization
  • So they refer the hospital to potential patients and potential employees
  • All of the above

Why is it important for patients to feel welcomed, respected, supported, and valued?

  • So they will return (i.e. market share)
  • Feelings potentially impact healing and health
  • It impacts how they respond to hospital staff
  • All of the above

Conclusion

On behalf of Piedmont Hospital, thank you for your participation in these exercises. As we previously stated, there are no shortcuts to understanding an individual, but you *can* learn to see people instead of preconceptions.

Hopefully we’ve shown that everyone is susceptible to their own implicit biases, and by taking the time to address them, you’re taking steps towards creating a workplace where people are welcome and involved rather than just tolerated or dealt with.

If you have any questions or want to learn more, please address them to (*insert HR or other professional here*), and he or she will be happy to provide you with more info. From the team here at Turning Point Leadership Group, we thank you.

 

Phase 2: Testing What You Know (End of Training Quiz)

1. True or False: Only employees in official management roles are responsible for managing diversity and inclusion.

  • Only employees in official management roles are responsible for managing diversity and inclusion.

2. The definition of diversity adopted by my organization is:

  • a. Any collective mixture characterized by more differences than similarities
  • b. A point of difference among people
  • c. Variety and multiformity
  • d. Any collective mixture characterized by differences and similarities

3. Which of the following is NOT included as part of our internal dimensions as referenced by the 4 Layers of Diversity?

  • a. Race
  • b. Age
  • c. Gender
  • d. Income

4. What do the things that make up our Internal Dimensions have in common?

  • a. Visible
  • b. Cannot be changed
  • c. Born that way
  • d. All of the above

5. Where do biases come from?Untitled single choice question

  • a. Past experiences
  • b. TV and movies
  • c. Rumors
  • d. All of the above

6. How many pieces of information does the unconscious mind process in an average minute?

  • a. 5 million
  • b. 40 million
  • c. 11 million
  • d. 750 million

7. Fill in the blank: ____ puts the concept and practice of diversity into action by creating an environment where the richness of ideas...

puts the concept and practice of diversity into action by creating an environment where the richness of ideas, backgrounds, and perspectives are harnessed to create business value. 

8. True or False: As humans, we make judgments about others based on their appearances before we get to know them.

  • Type your statement here...

9. Which item listed below is considered an external dimension of diversity?

  • a. Religion
  • b. Ethnicity
  • c. Personality
  • d. Physical ability

10. True or False: external dimensions cannot be changed.

  • Type your statement here...

11. True or False: When referring to two or more ethnic groups collectively, the preferred term is “people of color.”

  • Type your statement here...

12. True or False: Our internal dimensions are more personal and primary in determining our identity and make us who we are

  • Type your statement here...

13. True or False: A room full of people with the same internal dimensions can still be diverse

  • Type your statement here...

14. Which of the following is a potential impact of organizational dimensions of diversity?

  • a. Poor performance
  • b. Low morale
  • c. Inefficiencies
  • d. All of the above

15. Which of the following is not impacted by our unconscious biases?

  • a. Level of customer service
  • b. Financial performance
  • c. Company reputation
  • d. None of the above

16. True or False. An unconscious bias is a prejudice or stereotype that influences our perceptions about people but has no impact on our behavior towards them.

  • Type your statement here...

17. Fill in the blank: The components of ____ are awareness of your own cultural worldview

The components of  are awareness of your own cultural worldview, attitude towards cultural differences, knowledge of different cultural practices and worldviews, and cross-cultural skills.

18. True or False. When people don’t feel included they don’t perform as well.

  • Type your statement here...

19. True or False. In general, organizations that are diverse and inclusive outperform those that are not.

  • Type your statement here...

20. Fill in the blank: When we accept or reject people it is based on_____?

Fill in the blank: When we accept or reject people it is based on?

We thank you for taking part in this training....