Accelerated Cooking Products

Intro to ACP

Who is ACP?

ACP is a brand umbrella that manufacturers and sells commercial microwave ovens. 

 

 

A big difference for people who purchase their products is the amount of time it takes to cook something in a commercial oven vs. the conventional ones we see in homes. You've probably seen their products in places like Subway in the past. Check out the video below to see the difference it makes!

 

ACP Service Connection website: www.acpsolutions.com/service

ACP (Accelerated Cooking Products) covers Amana, Xpress and Menumaster commercial appliances. 

We'll start by checking out the ACP website that will be used to do your product look-ups.

 

Please go to http://services.acpsolutions.com and take a moment to look around. 

Question 1

Which brands are covered by the ACP umbrella?

Navigating the website for your first lookup

What are you looking for?

Let's look up our first part, shall we?

This is the main page for ACP lookups. The model number we'll use today is HDC182 which is an AMANA Heavy Volume Microwave. If you want to see more information about the machine, click http://acpsolutions.com/acp-products/amana-hdc182/?section=amana .

Type your model number into the website in the highlighted box below.

Once you've typed in the model number + ENTER, your screen should look like this: 

BOM numbers -- They're important!

You'll notice that this model gives you the option to "Choose a Mfg/BOM". This is MANDATORY as the part numbers will differ between the different options. 

For this exercise, we're going to take the first option in the list; P1331204M.  Clicking that option will pull up a parts list for the machine, like this:

BOM

  • Your customer must provide you with a BOM number before you can give them information about parts.
  • BOM numbers are not important -- all BOMs will have the same parts.

Parts Lookup

Once you've entered your model and chosen your BOM number, a parts list will pop up below. To access the breakdown photos, you need to click on the drop down menu for "Sections". 

Choose the section you're looking for (similar to the GE website). For this time, we're looking for a part for the Door.

The breakdown is similar to the others you've used in the past - The number on the diagram directly points to the part number when you look in the list above.

Customer call #1

Does it sub?

One thing to remember when taking that call, is that ACP will list SUB numbers in their site. ALWAYS use the SUB number if there is one!

Printing

Printing and faxing or emailing a diagram has never been easier!
If you need to send the image only, Click below on "Print Image". If you need the list, click on "Print List". Easy Peasy!

A small review...

  • ACP stands for...
    Accelerated Cooking Products
  • You must get a _______ number and _____ number from each customer.
    Model and BOM
  • To print the breakdown...
    Click "Print Image"
  • To print the parts list...
    Click "Print List"
  • ACP's 3 brands are...
    Amana, Xpress, MenuMaster

How to track down warranty and other information on ACP

Warranty!

We will inevitably have customers who are looking for warranty information about their ACP appliance. Thankfully, ACP has made it really easy for us to access and share this information with customers.

At the top of the page, click "Warranty".

For this exercise, please look at the warranty statements for both model DQ22HSI2 and model UC11E2. You'll notice they differ!

Customer call #2

Added information

ACP has given us a great deal of additional information, right at our fingertips.

Once you have entered a model number, click on "Files".

You'll notice a list of instructions, service manuals and other information that we can forward along if the servicer needs it. Each of these files will download as a PDF when you click on them.

With this information, we can check for new parts, changes, and instructions on how new parts are to be installed. 

Under the "Training" tab, you may find some information as well - some up training for you! (Please note: not all models have this available).

Intranet resources

Intranet

The intranet is a great tool to find additional information about ACP. 

 

Please take a moment to study the "Purchasing" and "Warranty" supplier information before continuing to the final exam.

 

Good luck!!

Final Exam

What does ACP stand for?

  • Accelerated Cooking Products
  • Accelerated Commercial Products
  • Amana Commercial Products
  • Amana Cooking Products

A customer calls in with model # HDC51. What is the part number for the Magnetron? (choose all that apply!!!)

  • 59004013
  • 10489404
  • This model number is not complete.
  • BOM # is required.

What does the manufacturer's warranty cover for the magnetron on model # MRC524TS2?

  • The manufacturer's warranty cover for the magnetron on model # MRC524TS2 covers parts and labour for 1 year.
  • The manufacturer's warranty cover for the magnetron on model # MRC524TS2 covers parts and labour for 3 years.
  • The manufacturer's warranty cover for the magnetron on model # MRC524TS2 covers the magnetron and tube only for the 2nd and 3rd years.

Is there a rush program available for ACP? What is the process?

  • Yes, on any parts.
  • P2
  • P3
  • P5
  • No, there is no rush program available.
  • Yes, but only on functional parts needed to complete a service call.

A customer has purchased a transformer from RPL. How long is this part under warranty?

  • 90 days
  • 60 days
  • 30 days
  • One year
  • We don't offer parts warranty.

A customer has purchased a light bulb from RPL. How long is this part under warranty?

  • 90 days
  • 60 days
  • 30 days
  • 1 year
  • We don't offer a parts warranty.

What information do we need to ask the customer for in order to find them the correct parts?

  • Serial number
  • How long their warranty is for
  • BOM number
  • Age of the unit
  • Model number

Model number ACE14V with BOM number P2002716M. What is the retail price of the capacitor?

  • $38.56
  • $58.33
  • $35.88
  • $38.55

Under which tab on the ACP website would you find a "Service Manual"?

  • Warranty
  • Training
  • MFG
  • Files
  • Technical bulletins

Which brands are covered under the ACP umbrella?

  • Whirlpool Commercial
  • Amana
  • Experts
  • Xpress
  • Megamaster
  • Minimaster
  • Menumaster
  • Mastercraft
  • Amanda

Ordering

  • ACP parts are ordered by purchasing daily.