Level 1 Customer Service

Welcome to our on-line customer service training at Mairead O'Leary Opticians. We hope you enjoy it and we look forward to your feedback. 

The Just Passing Customer - Greeting, establishing rapport, being friendly, being helpful, questioning.

A young couple enter the store on a Monday morning shortly after opening.

We were just passing and didn't realise that there was an opticians here

Customer Comments "Oh it must have been the fit out - I knew there was an optician on the ground floor." How to you respond ?