Service Touch Point #1


Picking up the telephone                          
接听电话

Telephone Etiquette 电话礼仪

Proper telephone etiquette 正确的电话礼仪

Proper telephone etiquette is very important in that you are representing your salon and the company. Using proper telephone etiquette when answering the phone leaves callers with a favorable impression of you, your salon, and the company. 

Customer call the salon for various reasons:

  • To find out about our service prices
  • To find out what types of services we offer
  • To schedule an appointment  
  • To know where we are located
  • To know our opening hours
  • To find out about promotions

Therefore, it is important that all staff are equipped with necessary information to handle all forms of enquiries.

Th first moment of any contact is most important, as the saying goes : "You don't get a second chance to make a first impression!" So, always pick up the phone with the Kimage Cove greeting:

"Thank you for calling Kimage Cove! How may I help you?"

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正确的电话礼仪是很重要的,因为它代表着你的沙龙和你的公司。使用正确的电话礼仪接听电话时,会给客人留下好感,对你,你的沙龙和公司的好印象。

客人打电话到沙龙的原因有几个:

  • 咨询服务项目的价格
  • 咨询我们沙龙提供的各项服务
  • 预约做服务
  • 咨询我们的所在地
  • 咨询我们的营业时间
  • 咨询我们的促销活动

因此,所有的工作人员必须熟悉所有的,客人可能会咨询的问题。

第一次的接触是最重要的,俗话说:“你没有第二次的机会,制造第一印象!”所以,每次拿起电话,必须说的是 Kimage Cove的迎接词:

"Thank you for calling Kimage Cove! How may I help you?"

Service Rate 服务价格

Service Rates 

Cove has 2 levels of stylists:

  • Stylist at The Salon (Salon Stylist)
  • ​Stylist at The Suite (Master Stylist)

All the service prices are similar, irregardless of level, except haircut.

Haircut @ The Salon - $40
Haircut @ The Suite - $60

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服务价格

Cove 有两级的发型师:

  • The Salon 的发型师
  • The Suite 的发型师

除了以上剪发价格的差异外,其他的服务价格都是一样的。

Wash & Blow $30 (S) ~ $35 (M) ~ $40 (L)
Formal Styling $40 (S) ~ $50 (M) ~ $60 (L)
Hair Treatment (Hydro) $70 (S) ~ $110 (M) ~ $140 (L)
Hair Treatment (Premium) $180 (S) ~ $210 (M) ~ $250 (L)
Bonding Treatment (Olaplex) $150 (S) ~ $180 (L)
Keratin Treatment (GK) $350 (S) ~ $400 (M) ~ $450 (L)
Hair Thinning Treatment (Serioxyl) $180
Scalp Treatment $70
Cold Perm $80 (S) ~ $100 (M) ~ $170 (L)
Hot Perm $200 (S) ~ $230 (M) ~ $260 (L)
Air Wave Perm $200 (S) ~ $230 (M) ~ $260 (L)
Trend Perm $200 (S) ~ $230 (M) ~ $260 (L)
Rebond (All) $200 (S) ~ $230 (M) ~ $260 (L)
Straightening  $150 (S) ~ $180 (M) ~ $210 (L)
Single Shade $90 (S) ~  $110 (M) ~ $130 (L)  
Single Shade (Non-Ammonia) $150 (S) ~  $190 (M) ~ $230 (L)  
Technical Colour  $150 (S) ~  $190 (M) ~ $230 (L)  
Ecaille Colour  $250 (S) ~  $290 (M) ~ $330 (L)  
Add on Bleaching $30 ~ $40 (M) ~ $50 (L) per round
Add on Olaplex $30 ~ $40 (M) ~ $50 (L) per round
Fringe Cut $10
Fringe Perm / Rebond $30 to $60

 

What is the price of wash & blow? 洗吹的价格是多少?

Short Hair 短发 

Mid Length Hair 中长发   

Long Hair 长发  

How many levels of stylist do we have at Kimage Cove? Kimage Cove有几级的发型师?

  • 2
  • 3
  • 4
  • 5

What is the service price of normal hair treatment? 一般(普通)的头发护理价格是多少?

Short Hair 短发  

Mid Length Hair 中长发  

Long Hair 长发  

What is the service price of premium hair treatment? 优质的头发护理价格是多少?

Short Hair  

Mid Length Hair  

Long Hair  

What products do we used in normal hair treatment? 一般(普通)的头发护理使用是什么产品?

 

 

What is the service price of serioxyl treatment? Serioxyl的护理价格是多少?

One Price, irregardless of length 不论长度,单一价格 

What product do we use for bonding treatment? Bonding 护理使用的是什么产品?

  • Lislus
  • Shu Uemura
  • Olaplex

What is the service price of bonding treatment? Bonding护理价格是多少?

Short Hair 短发

Long Hair 长发

What is the price of wash & cut? 剪发的价格是多少?

Stylist @ The Salon 

Stylist @ The Suite 

What products do we used for Keratin Treatment? Keratin Treatment 使用的是什么产品?

 

What is the price of fringe perm /fringe rebond? 刘海烫卷或刘海离子烫直的价格是多少?

Fringe perm / Fringe rebond are the same price range 刘海烫卷或刘海离子烫直的价格是一样的                                                                                                      

 

What is the price of cold perm? 冷烫的价格是多少?

Short Hair 短发 

Mid Length Hair 中长发

Short Hair 长发

What is the price of digital perm? 数码烫的价格是多少?

All perms, except cold perm, will fall under this price category - Airwave, Trend Perm, Japanese Perm, Soft Curl, C Curl etc.....

所有的烫发项目,除了冷烫,都是属于这价位的-空气烫,时尚烫发,日式烫发,韩式烫发等等。

Short Hair 短发 

Mid Length Hair中长发  

Long Hair 长发  

What is the service price of formal styling, example, up style? 正式造型的价格是多少,比如盘发?

Short Hair 短发 

Mid Length Hair 中长发 

Long Hair 长发 

What is the price of keratin treatment? Keratin treatment 的价格是多少?

Short Hair 短发 

Mid Length Hair 中长发 

Long Hair 长发 

What is the price of add on bleaching per round? 添加漂浅服务的每次价格是多少?

Short Hair 短发 

Mid Length Hair 中长发  

Long Hair 长发  

What is the service rate for straightening? 普通直发的价格是多少?

Short Hair 短发  

Mid Length Hair 中长发 

Long Hair 长发 

Match the price to the service 把以下的服务项目和其价格相匹配

  • Single Application - Short Hair 单次染发-短发
    90
  • Technical Colour - Short Hair 技术染发- 短发
    150
  • Single Application - Mid Length Hair 单次染发-中长发
    110
  • Technical Colour - Mid Length Hair 技术染发 - 中长发
    190
  • Single Application - Long Hair 单次染发-长发
    130
  • Technical Colour - Long Hair 技术染发-长发
    230

What is the price of non-ammonia colour? 无氨染发的价格是多少?

  • $90 - $110 - $130
  • $250 - $290 - $330
  • $150 - $190 - $230

What is the service rate of ecaille colour? Ecaille染发的价格是多少?

  • $90 - $110 - $130
  • $150 - $190 - $230
  • $250 - $290 - $330