Customer Relations Course (copy)

Customer Relations course is aimed at motivating learners that work under the stressful conditions of dealing with customers. This course aims at equipping customer relations officers with the necessary skills and strategies they need to enable them to execute their tasks dilligently so as to achieve organisational goals.

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Which is not a correct step amongst the steps for identifying project risks?

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  • Underestimating impacts
  • Checklists
  • Incident Analysis
  • Bow Tie Analysis

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Untitled multiple choice question

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Untitled multiple choice question

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  • Content for:  Design steps to identify project risks
  • A majority of organizations have adopted an Enterprise –Wide Risk Mananagement (ERM) approach. This approach has directed organizations towards carefully and accurately identifying and managing risks. The first thing to consider is to be well versed with the Risk Asssessment supporting standard which is ISO/IEC 31010:2009 which gives the principles and guidelines on how to select and apply systematic techniques for risk assessment. The following steps should be taken to identify project risks:
  • Brainstorming: This is when a group of people collaborate to identify potential risks, causes and failures so as to find a solution.
  • Interviews: Interviewees are required to prepare a set of questions so as to make them give their own perspective to things and hence identify a  set of risks.
  • Checklists: It is developed form experience either due to previous risk assessment or as a result of past failures and incidents. These checklists are usually prepared by auditors to
  • Structured “What –if-Technique (SWIFT): This is when the facilitator uses a set of prompt words or phrases to stimulate participants to identify  potential risks.
  • Scenario Analysis: This is when a scenario is related to describe a situation of how a future event might turn out to look like then participants can reflect and analyse the potential causes of a risk.
  • Incident Analysis: These are risks that have occurred. These risks are recorded in a in a risk register. A  root cause analysis is performed and periodically running some trend analysis reports to analyse the incidents. This is done to potentially enable new risks to be identified.
  • Bow Tie Analysis: This is a diagrammatic way of describing, linking and analyzing the pathways of a risk from causes to effect/consequences. (Sourced from www.inconsult.com.au)

  • Underestimating impacts
  • Checklists
  • Incident Analysis
  • Bow tie Analysis

Untitled multiple choice question

  • Put your answer option here
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Untitled multiple choice question

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  • Content for:  Design steps to identify project risks
  • A majority of organizations have adopted an Enterprise –Wide Risk Mananagement (ERM) approach. This approach has directed organizations towards carefully and accurately identifying and managing risks. The first thing to consider is to be well versed with the Risk Asssessment supporting standard which is ISO/IEC 31010:2009 which gives the principles and guidelines on how to select and apply systematic techniques for risk assessment. The following steps should be taken to identify project risks:
  • Brainstorming: This is when a group of people collaborate to identify potential risks, causes and failures so as to find a solution.
  • Interviews: Interviewees are required to prepare a set of questions so as to make them give their own perspective to things and hence identify a  set of risks.
  • Checklists: It is developed form experience either due to previous risk assessment or as a result of past failures and incidents. These checklists are usually prepared by auditors to
  • Structured “What –if-Technique (SWIFT): This is when the facilitator uses a set of prompt words or phrases to stimulate participants to identify  potential risks.
  • Scenario Analysis: This is when a scenario is related to describe a situation of how a future event might turn out to look like then participants can reflect and analyse the potential causes of a risk.
  • Incident Analysis: These are risks that have occurred. These risks are recorded in a in a risk register. A  root cause analysis is performed and periodically running some trend analysis reports to analyse the incidents. This is done to potentially enable new risks to be identified.
  • Bow Tie Analysis: This is a diagrammatic way of describing, linking and analyzing the pathways of a risk from causes to effect/consequences. (Sourced from www.inconsult.com.au)

  • Underestimating impacts
  • Checklists
  • Bow tie Analysis
  • Incident Analysis

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Untitled multiple choice question

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Which is an incorrect step for identifying project risks?

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