Introduction mail to the employees:
We are pleased to have you working with us.
We @ Gainsight look forward to see you grow and develop into an outstanding employee that exhibits a high level of care, concern and compassion for others. We hope that you will find your work to be rewarding, challenging and meaningful.
We will expect your best each day and we are also concerned about your development @ Gainsight. Looking forward to see you grow as a professional.
Welcome once again!!!
Objectives of Module 1:
By the end of this module, the participant will be able to
Understand the Industry of Customer Success Management
Understand the need for CSM and the gaps present in the industry
Be clear as to where Gainsight stands in this industry
Explain what Gainsight is and the problems it solves
Know the history of the company
Understand the mission, vision, and values of Gainsight
- 01: Company Overview - The space of Customer Success Management
- 02: Company History - Details
- 03: Company Strategies
- 04: Company functions
01: Company Overview
What is Customer Success Management?
Customer Success Management.
The success of your business is inherently intertwined with the success of your customer. If customers succeed using your product, they’ll continue using your product, and thus, your business will succeed. At it’s core, that’s what Customer Success is all about: ensuring your customers achieve their desired outcome while using your product. Of course, pulling that off requires people, processes, and—most importantly—data.
Customer Success is about a business being proactive, while customer service is about being reactive.
02: Company History
Now that you've seen the video about Gainsight, please watch a short video on what Gainsight does, i.e., the product functionalities of Gainsight. This is not a detailed video, but provides a gist of what we offer.
What is Gainsight
What problems do we solve?
Many customer-driven enterprises are using Gainsight, the leading Customer Success Management solution, to proactively manage retention, reduce unexpected churn and identify upsell opportunities by leveraging “big data” analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence.
Video of CEO Nick Mehta about Closing the Gap in CRM.
Features of Gainsight
Gainsight Success Stories
Gainsight Success Stories - Gild
Gainsight Success Stories - Ooyala
Gainsight Success Stories - Intacct
Gainsight Success Stories - Brainshark
Gainsight Success Stories - Influitive
Gainsight implementaiton stories
Details of Funding
We are funded 104 million USD till date by Battery Ventures, Bain Capital, Bessemer Venture Partners, LightSpeed Ventures & Insight Ventures.
For more details about funding, you can go to the following link:
03: Company Strategies
Vision, Mission and Values
Nick explains briefly about our key Values:
At Gainsight, we reject the idea that work and life are mutually exclusive. Our team members are passionate about what they do, and we strive to create an environment that brings that passion to life. We’re a diverse, brilliant, quirky group of people united by three core values: