Effective Communication of Feedback (2)

 

This short E-learning module will teach participants how to deal with negative team behaviours, give and receive feedback. This is a section of the "Dynamics of Team Building" training.

Feedback

What is Feedback?

Feedback is the art of giving efficient and useful response to information given or actions taken.

Feedback Model - BIC

Feedback Model - SEED

Characteristics of Effective Feedback

  1. Positive, supportive and constructive 

  2. Given at the appropriate time 

  3. Give thought to the feedback process 

  4. Provide specific improvement suggestions 

  5. Follow up

Feedback Scenario

Let's have a look at the example. Imagine the situation that you have to give feedback to one of the senior members of your team.

Feedback Model - SARAH

What should or shouldn't you do to effectively communicate feedback

  • Feedback should be positive and supportive
  • Specific improvement suggestions make feedback more helpful
  • Upfront preparation is required to make feedback more effective
  • Shouting helps drive feedback home
  • There is no need to explain observable behaviour when giving feedback
  • The impact of observed behaviour should be explained when giving feedback
  • It is not important to seek the receiver's point of view after feedback is given

Congrats!

Thanks for completing the course!